Privacy Policy

1. Introduction

Bali Marketplace ("we," "us," or "the Platform") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website and services. By using the Platform, you consent to the practices described in this Policy.

2. Information We Collect

We may collect the following types of information:

• Account Information: name, email address, phone number, password, and shipping address.
• Transaction Information: purchase or sales history, payment details, and order-related communications.
• Seller Verification Information: identity or business documents required to verify Seller legitimacy.
• Device and Usage Information: IP address, device type, browser type, operating system, and data about how you interact with the Platform.
• Cookies and Similar Technologies: data collected through cookies to improve user experience and analyze Platform usage.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account.
• Process transactions between Buyers and Sellers.
• Verify Seller identity and business legitimacy.
• Communicate with you regarding orders, account updates, or customer support.
• Improve the functionality, security, and user experience of the Platform.
• Comply with legal obligations and applicable regulations in Indonesia.
• Detect and prevent fraud or activities that violate our Terms.

4. Legal Basis for Processing

We process your personal data based on your consent, the necessity to perform our agreement with you (such as facilitating a purchase or sale), compliance with legal obligations, and our legitimate interests in operating and improving the Platform.

5. Sharing of Information

We may share your information with:

• Sellers or Buyers, to the extent necessary to complete a transaction (for example, sharing a shipping address with a Seller).
• Third-Party Service Providers, such as payment processors, courier/logistics services, and technology providers who help us operate the Platform.
• Authorities, when required by law, regulation, or legal process, or to protect the rights, safety, or property of Bali Marketplace, our Users, or the public.
• Business Transfers, in connection with a merger, acquisition, or sale of assets, subject to confidentiality safeguards.

We do not sell your personal data to third parties for their own marketing purposes.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we will securely delete or anonymize it.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal or contractual limitations.
• Withdraw consent where processing is based on consent.
• Object to certain processing activities.

To exercise these rights, please contact us using the details in Section 12.

9. Cookies

The Platform uses cookies and similar technologies to remember preferences, understand usage patterns, and improve services. You may adjust your browser settings to refuse cookies, but this may affect certain features of the Platform.

10. Children's Privacy

The Platform is not intended for individuals under 18 years of age without parental or guardian consent. We do not knowingly collect personal data from children without such consent. If we become aware of such collection, we will take steps to delete the information.

We may update this Privacy Policy from time to time. Continued use of the Platform after changes are posted constitutes acceptance of the revised Policy.

12. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us at hi@balichoices.com.

Last updated 26 September 2026