1. Introduction
Welcome to Bali Marketplace. These Terms and Conditions ("Terms") govern your access to and use of our website and services. By browsing, registering, buying, or selling on Bali Marketplace, you agree to be bound by these Terms. If you do not agree, please do not use our platform.
2. Definitions
- "Platform" refers to the Bali Marketplace website and associated services.
- "Seller" refers to any individual or business listing products for sale on the Platform.
- "Buyer" refers to any user purchasing products through the Platform.
- "User" refers to any Buyer or Seller using the Platform.
3. Eligibility
You must be at least 18 years old, or have the consent of a parent or legal guardian, to create an account and use our services. By using the Platform, you confirm that you meet this requirement.
4. Account Registration
Users must provide accurate, current, and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately of any unauthorized use of your account.
5. Seller Responsibilities
Sellers agree to:
- Provide accurate descriptions, pricing, and images of listed products.
- Only list products they have the legal right to sell.
- Fulfill orders promptly and communicate honestly with Buyers.
- Comply with all applicable Indonesian laws and regulations regarding trade and consumer protection.
Bali Marketplace reserves the right to verify Seller identity and business legitimacy, and to suspend or remove listings that violate these Terms.
6. Buyer Responsibilities
Buyers agree to:
- Provide accurate shipping and payment information.
- Make payments through approved methods on the Platform.
- Communicate respectfully with Sellers.
- Review product details carefully before purchase.
7. Prohibited Activities
Users may not:
- List counterfeit, illegal, or prohibited items.
- Engage in fraudulent transactions or misrepresent products.
- Harass, threaten, or abuse other Users.
- Attempt to bypass the Platform's payment or communication systems for the purpose of avoiding fees or protections.
- Use the Platform for any unlawful purpose.
8. Payments and Fees
All transactions must be completed through the Platform's designated payment methods. Bali Marketplace may charge service or transaction fees, which will be disclosed clearly before purchase. Sellers are responsible for any taxes applicable to their sales.
9. Shipping and Delivery
Shipping arrangements, timelines, and costs are determined by individual Sellers unless otherwise stated. Bali Marketplace is not directly responsible for delays or issues caused by third-party couriers, but will assist in resolving disputes where possible.
10. Returns and Refunds
Return and refund policies may vary by Seller. Buyers should review the specific policy listed on each product page before purchasing. Bali Marketplace may mediate disputes but does not guarantee refunds unless required by applicable law.
11. Reviews and Ratings
Users may leave honest reviews and ratings based on their genuine experience. Bali Marketplace reserves the right to remove reviews that are fraudulent, abusive, or violate these Terms.
12. Intellectual Property
All content on the Platform, including logos, text, and design elements, is the property of Bali Marketplace unless otherwise stated. Sellers retain ownership of their product content but grant Bali Marketplace a license to display it on the Platform.
13. Limitation of Liability
Bali Marketplace acts as an intermediary connecting Buyers and Sellers. We are not responsible for the quality, safety, legality, or accuracy of listings, nor for disputes arising directly between Users, except as required by applicable law.
14. Account Suspension and Termination
We reserve the right to suspend or terminate any account that violates these Terms, engages in fraudulent activity, or poses a risk to other Users or the Platform.
15. Changes to These Terms
Bali Marketplace may update these Terms from time to time. Continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.
16. Governing Law
These Terms are governed by the laws of the Republic of Indonesia. Any disputes shall be resolved through the appropriate courts or arbitration bodies within Indonesia.
17. Contact Us
If you have questions about these Terms, please contact us at hi@balichoices.com.
Last updated 26 September 2026